Privacy Policy

1. Who we are

Izhon Telematics (“we”, “us”) provides GPS fleet tracking and telematics solutions for logistics companies across East Africa. Our registered location is KK 31 AVE, GIKONDO, KICUKIRO, Kigali City, Rwanda. For privacy-related questions, contact us at support@izhontelematics.online or +250 788227933.

2. Information we collect

We collect information necessary to deliver and improve our services:

• Account and contact data: Name, email, phone, company name, and address when you sign up, request a demo, or contact us.
• Fleet and vehicle data: GPS location, trip history, fuel and telemetry data from devices installed on your vehicles, as required for tracking and analytics.
• Usage data: How you use our platform (e.g. dashboards, reports, API usage) to improve performance and features.
• Technical data: IP address, browser type, and device information when you access our website or services.

3. How we use your information

We use the information we collect to:

• Provide, operate, and maintain our fleet tracking and telematics platform.
• Process inquiries, demos, and support requests.
• Send service-related communications (e.g. alerts, reports) where you have agreed.
• Improve our products, security, and user experience.
• Comply with applicable laws and protect our rights and those of our users.

We do not sell your personal data to third parties.

4. Data storage and security

We store and process data using industry-standard security measures. Fleet and telemetry data are held on infrastructure designed for reliability and access control. We use encryption in transit and at rest where applicable. For more detail on our technical and organizational security measures, see our Security page.

5. Data retention

We retain account and contact data for as long as your account is active or as needed to provide support and comply with legal obligations. Fleet and trip data retention depends on your plan (e.g. 30 days for basic history, 12 months or more for advanced tiers). You may request deletion of personal data subject to our legal and contractual obligations.

6. Your rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data.
• Correct inaccurate data.
• Request deletion or restriction of processing.
• Object to certain processing or withdraw consent where applicable.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at support@izhontelematics.online.

7. Cookies and similar technologies

Our website may use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can adjust your browser settings to limit or block cookies; some features may not work correctly if you disable them.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and, where appropriate, notify you by email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact

For privacy questions or requests: Izhon Telematics, KK 31 AVE, GIKONDO, KICUKIRO, Kigali City, Rwanda. Email: support@izhontelematics.online, Phone: +250 788227933.